Shipping Policy for Tommyjoha

At Tommyjoha (“we/our”), we are committed to delivering your orders (innovative underwear, sleepwear, loungewear, bras) efficiently and transparently. This Shipping Policy outlines our order processing timelines, delivery windows, shipping costs, and related details for all orders placed via our website (www.tommyjoha.com). By placing an order, you agree to the terms of this policy.

1. Order Processing Time

  • After you complete payment and your order is confirmed (via order confirmation email), we will process your order within 1-3 business days (excluding weekends, public holidays, and peak shopping periods like Black Friday/Cyber Monday).
  • Order processing includes verifying payment, checking product stock, and preparing your items for shipment. We may contact you at [email protected] if additional information is needed to process your order (e.g., address clarification), which may slightly extend processing time.

2. Delivery Time

  • Once your order ships, standard delivery typically takes 6-12 business days to reach your designated address, regardless of your location worldwide.
  • Delivery time is calculated from the date your order is shipped (not the order placement date) and is based on the shipping provider’s estimated timelines. This may vary slightly due to factors like:
  • Customs clearance procedures (for international shipments, though we handle necessary documentation to minimize delays);
  • Local postal service efficiency or regional events (e.g., weather, logistics strikes);
  • Remote delivery locations (may add 1-2 extra business days).

3. Shipping Costs: Global Free Shipping

  • We offer free standard shipping on all orders worldwide — no minimum purchase amount is required. No additional shipping fees will be added at checkout, and this applies to all product categories (underwear, sleepwear, loungewear, bras).
  • Currently, we do not offer expedited or premium shipping options. All orders are shipped via our trusted standard shipping partners (e.g., UPS, DHL, local postal services) to ensure reliability and cost-effectiveness.

4. Order Tracking

  • Once your order ships, we will send a shipping confirmation email to the address associated with your order. This email includes a unique tracking number and a link to the shipping provider’s website, where you can monitor your order’s delivery status in real time.
  • If you do not receive a tracking number within 4 business days of order confirmation, please check your spam/junk folder first. If it’s still missing, contact our customer service team at [email protected] with your order number for assistance.

5. Shipping Address Requirements

  • You are responsible for providing a complete, accurate, and deliverable shipping address (including apartment numbers, street names, and postal codes) at checkout. Incomplete or incorrect addresses may cause delivery delays, returned packages, or lost orders.
  • We cannot change the shipping address once your order has been processed and shipped. If you need to update the address before shipment, contact us immediately at [email protected] — we will do our best to assist, but cannot guarantee changes.

6. Undelivered or Lost Orders

  • If your order shows “delivered” via tracking but you have not received it, please:
  1. Check with household members, neighbors, or building management (carriers may leave packages with them);
  2. Verify the shipping address on your order confirmation to ensure it’s correct;
  3. Contact the shipping provider directly using your tracking number for delivery details.
  • If your order is confirmed lost by the shipping provider, or if it does not arrive within 15 business days of shipment, contact us at [email protected] with your order number and tracking number. We will investigate and either reship your order (free of charge) or process a full refund, per your preference.

7. Customs and Duties (International Orders)

  • For international shipments, your order may be subject to import duties, taxes, or fees imposed by your country’s customs authorities. These charges are not included in your order total or our free shipping offer — you are responsible for paying them upon delivery (if applicable).
  • Customs policies vary by country, so we recommend checking with your local customs office before placing an order to understand potential charges. We are not responsible for delays caused by customs clearance or refusal to pay duties/taxes.

8. Changes to This Shipping Policy

We may update this Shipping Policy from time to time (e.g., to adjust processing/delivery timelines or shipping partners). When changes are made, we will revise the “Effective Date” at the top of this policy and post the updated version on our website. For material changes (e.g., adjustments to free shipping eligibility), we may notify you via email (if you have an account with us) or a prominent notice on our Site.

9. Contact Us

If you have questions about your order’s shipping status, delivery, or this policy, please contact our customer service team: