Terms of Purchase for Tommyjoha

These Terms of Purchase (“Terms”) govern your purchase of products (innovative underwear, sleepwear, loungewear, bras) from Tommyjoha (“we/our”) via our website (www.tommyjoha.com). By placing an order, you agree to comply with these Terms.

1. Order Placement and Confirmation

  • When you place an order, you submit a binding offer to purchase our products. We reserve the right to accept or reject your order (e.g., if products are out of stock, or info provided is inaccurate).
  • You will receive an order confirmation email (to the address you provided) once your order is accepted. This email includes your order details, and constitutes a valid contract between you and Tommyjoha.

2. Pricing and Payment

  • All product prices on our website are displayed in United States Dollars (USD) and include applicable taxes (where required by law). Shipping costs are waived globally (see Section 3 for details).
  • We accept major payment methods via trusted third-party processors (e.g., PayPal, Stripe). These processors encrypt your payment data—we do not store full payment details (e.g., credit card numbers) on our servers.
  • Payment must be completed in full at the time of order placement. Your order will not be processed until payment is confirmed.

3. Shipping

  • Processing Time: We aim to process and ship all orders within 1-3 business days of payment confirmation (excluding weekends and holidays).
  • Delivery Time: After shipping, delivery typically takes 6-12 business days to reach your designated address.
  • Global Free Shipping: We offer free standard shipping on all orders worldwide—no minimum purchase required. No additional shipping fees will be added at checkout.
  • Shipping Updates: Once your order ships, we will send a tracking number to your email. You can use this number to track your order’s progress via the shipping provider’s website.
  • We are not responsible for delays caused by customs clearance, weather, or other unforeseen circumstances beyond our control.

4. Returns

  • Eligibility: You may return any unused, unworn, and unwashed products (with original tags and packaging intact) for a refund or exchange within 60 days of delivery.
  • Return Process: To initiate a return:
  1. Contact our customer service team at [email protected] with your order number and reason for return.
  2. We will provide you with a pre-paid return shipping label (for global returns—no cost to you).
  3. Ship the product(s) back to the address we specify. Please include your order number in the return package.
  • Non-Returnable Items: Customized products (if applicable) or items that have been used, damaged, or altered are not eligible for return.

5. Refunds

  • Once we receive and inspect your returned product(s) (to confirm eligibility), we will process your refund within 5-10 business days.
  • Refunds will be issued to the original payment method used for the order. Please note that it may take additional time for your bank or payment provider to reflect the refund in your account (varies by provider).
  • Shipping costs (already waived for your original order) are non-refundable, but we cover return shipping costs for eligible returns.

6. Product Availability and Changes

  • Product availability is updated regularly on our website, but we cannot guarantee stock for all items. If a product you ordered becomes unavailable after order confirmation, we will notify you via email and issue a full refund within 5-10 business days.
  • We reserve the right to modify product details (e.g., design, fabric, size) at any time, but will honor the specifications of the product as listed at the time of your order.

7. Limitation of Liability

  • Tommyjoha is liable for delivering products as described in your order confirmation, and for processing eligible returns/refunds as outlined in these Terms.
  • We are not liable for any indirect, incidental, or consequential damages (e.g., inconvenience, loss of use) arising from your purchase or use of our products, except where required by applicable law.

8. Changes to These Terms

We may update these Terms of Purchase from time to time (e.g., to reflect changes in shipping policies or payment methods). The updated Terms will be posted on our website with a new “Effective Date,” and will apply to all orders placed on or after that date. For major changes, we may notify you via email (if you have an account with us).

9. Contact Us

If you have questions about these Terms, your order, returns, or refunds, please contact our customer service team: