Privacy Policy of Tommyjoha

At Tommyjoha (“we,” “us,” or “our”), we are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect the information you provide when you visit our website (www.tommyjoha.com, “Site”), purchase our products (innovative underwear, sleepwear, loungewear, bras), or interact with our services. By accessing or using our Site and services, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect two types of information about you: Personal Information (information that identifies you personally) and Non-Personal Information (anonymous or aggregated data that does not identify you).

1.1 Personal Information

We collect Personal Information when you voluntarily provide it to us, such as during account creation, order placement, subscription to newsletters, or contact with our customer service. This may include:

  • Full name, email address (e.g., your contact email, including [email protected] for communications), phone number, and mailing address;
  • Payment information (e.g., credit/debit card details, billing address) – note that we do not store full payment details directly; instead, we use trusted third-party payment processors (e.g., PayPal, Stripe) that comply with industry security standards to handle payment transactions;
  • Account credentials (e.g., username, password) for your Tommyjoha account;
  • Information you provide when contacting us (e.g., feedback, questions, or support requests);
  • Preferences (e.g., size preferences, style interests, communication preferences for marketing materials).

1.2 Non-Personal Information

We automatically collect Non-Personal Information when you visit our Site to improve your browsing experience and optimize our services. This may include:

  • Device information (e.g., device type, operating system, browser version, screen resolution);
  • Usage data (e.g., pages visited, time spent on the Site, links clicked, search queries, referral source for accessing the Site);
  • Cookie data and similar tracking technologies (see Section 3 for details on cookies).

2. How We Use Your Information

We use your information only for legitimate business purposes, as permitted by applicable data protection laws (e.g., the General Data Protection Regulation (GDPR) for users in the European Union, the California Consumer Privacy Act (CCPA) for users in California). Our uses include:

2.1 Fulfilling Orders and Providing Services

  • Processing and fulfilling your product orders (e.g., verifying payment, arranging shipping, sending order confirmations and delivery updates);
  • Managing your Tommyjoha account (e.g., updating account details, tracking order history);
  • Responding to your customer service inquiries, feedback, or support requests (via email at [email protected] or other contact channels).

2.2 Improving Our Site and Products

  • Analyzing usage data to understand how users interact with our Site, identify areas for improvement (e.g., website functionality, navigation, product selection);
  • Developing new products or enhancing existing ones (e.g., using size preference data to expand size ranges for underwear, bras, or loungewear).

2.3 Marketing and Promotions (With Your Consent)

  • Sending you marketing communications (e.g., newsletters, exclusive offers, new product announcements) via email or other channels, only if you have opted in to receive such communications;
  • Personalizing marketing content to match your interests (e.g., recommending sleepwear if you previously purchased loungewear);
  • Informing you about changes to our products, services, or promotions.

2.4 Legal and Security Purposes

  • Complying with applicable laws, regulations, or legal obligations (e.g., maintaining order records for tax purposes);
  • Protecting the security of our Site, users, and business (e.g., detecting and preventing fraud, unauthorized access, or cyber threats);
  • Defending against legal claims or disputes.

3. Cookies and Tracking Technologies

We use cookies (small text files stored on your device) and similar tracking technologies (e.g., web beacons, pixel tags) to enhance your browsing experience and collect Non-Personal Information. These technologies help us:

  • Remember your account login details (if you choose “Keep me logged in”);
  • Track items in your shopping cart;
  • Analyze Site traffic and usage patterns (via tools like Google Analytics);
  • Deliver personalized marketing content.

You can control cookies through your browser settings:

  • Most browsers allow you to block or delete cookies, but doing so may limit some features of our Site (e.g., you may need to re-enter your login details each time you visit, or your shopping cart may not save items);
  • For more information on managing cookies, refer to your browser’s help documentation.

We do not use cookies to collect Personal Information without your consent.

4. Disclosure of Your Information to Third Parties

We do not sell, rent, or share your Personal Information with third parties for their own marketing purposes, except as described below or with your explicit consent. We may disclose your information to:

4.1 Trusted Service Providers

We work with third-party service providers who perform functions on our behalf. These providers are contractually obligated to protect your information and only use it to fulfill the services we request. They include:

  • Payment processors (e.g., PayPal, Stripe) to handle payment transactions (they may access your payment details but do not store them for marketing purposes);
  • Shipping and logistics providers (e.g., UPS, DHL) to deliver your orders (they may access your mailing address to complete delivery);
  • Email service providers (e.g., Mailchimp) to send order updates, newsletters, or customer service communications (only if you have opted in to marketing emails);
  • Analytics providers (e.g., Google Analytics) to analyze Site usage data (they use Non-Personal Information only).

4.2 Legal and Regulatory Disclosures

We may disclose your information if required by law, regulation, or legal process (e.g., a court order, subpoena) or to protect our rights, property, or safety, or the rights, property, or safety of our users or others.

4.3 Business Transfers

In the event of a merger, acquisition, sale of assets, or other business transaction involving Tommyjoha, your information may be transferred to the new owner or entity, provided that the new entity agrees to comply with this Privacy Policy.

5. Data Security

We take reasonable and industry-standard measures to protect your Personal Information from unauthorized access, use, disclosure, alteration, or destruction. These measures include:

  • Encryption of sensitive data (e.g., payment information) during transmission (via Secure Sockets Layer (SSL) technology);
  • Secure storage of data on password-protected servers with limited access;
  • Regular security audits and updates to our Site and systems to address potential vulnerabilities;
  • Training our employees on data protection practices and requiring them to maintain the confidentiality of user information.

While we strive to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security, but we will take all reasonable steps to minimize risks.

6. Your Rights Regarding Your Information

Depending on your location (e.g., EU, California), you may have certain rights under applicable data protection laws regarding your Personal Information. These rights may include:

6.1 Access and Correction

You have the right to request access to the Personal Information we hold about you and to ask for corrections if the information is inaccurate or incomplete. You can access or update your information by logging into your Tommyjoha account or contacting us at [email protected].

6.2 Deletion (Right to Erasure)

You may request that we delete your Personal Information, subject to certain exceptions (e.g., we may need to retain order records for legal or tax purposes). To submit a deletion request, contact us at [email protected].

6.3 Opt-Out of Marketing Communications

You can opt out of receiving marketing emails at any time by clicking the “Unsubscribe” link at the bottom of any marketing email we send, or by contacting us at [email protected]. Opting out will not affect non-marketing communications (e.g., order confirmations, customer service responses).

6.4 Data Portability

If you are located in the EU, you have the right to request a copy of your Personal Information in a structured, machine-readable format, which you can then transfer to another service provider (where technically feasible).

6.5 Withdrawing Consent

If you have previously given consent for us to use your information (e.g., for marketing), you can withdraw that consent at any time by contacting us at [email protected]. Withdrawing consent will not affect the lawfulness of our use of your information before consent was withdrawn.

To exercise any of these rights, please contact our customer service team at [email protected] with your name, contact information, and a clear description of your request. We will respond to your request within a reasonable timeframe (as required by applicable law, typically 30-45 days).

7. Children’s Privacy

Our Site and products are not intended for children under the age of 13. We do not knowingly collect Personal Information from children under 13. If we become aware that we have collected Personal Information from a child under 13 without parental consent, we will promptly delete that information. If you believe we have collected information from a child under 13, please contact us at [email protected].

8. Links to Third-Party Websites

Our Site may contain links to third-party websites (e.g., social media platforms, partner sites). This Privacy Policy does not apply to these third-party sites. We are not responsible for the privacy practices or content of these sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, applicable laws, or regulatory requirements. When we make changes, we will revise the “Effective Date” at the top of this policy and post the updated version on our Site. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

If we make material changes (e.g., changes to how we use your Personal Information), we will notify you via email (sent to the email address associated with your account) or by posting a prominent notice on our Site before the changes take effect.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, your Personal Information, or our data practices, please contact us at:

Email: [email protected]

Website: www.tommyjoha.com

We will respond to your inquiry as soon as possible and work to resolve any issues you may have.