Refund Policy for Tommyjoha

At Tommyjoha (“we/our”), we want you to be fully satisfied with your purchase of our products (innovative underwear, sleepwear, loungewear, bras). This Refund Policy outlines the terms and conditions for requesting and processing refunds, including eligibility, timelines, and procedures. By placing an order with us, you agree to comply with this policy.

1. Eligibility for Refunds

You may be eligible for a refund only if:

  • The product(s) being returned are unused, unworn, unwashed, and in their original condition (with all original tags, packaging, and accessories intact);
  • The refund request is submitted within 60 days of the product’s delivery date (as confirmed by the shipping provider’s tracking information);
  • The product(s) were purchased directly from Tommyjoha via our website (www.tommyjoha.com) — refunds are not available for purchases made through third-party retailers or platforms.

Non-Eligible Items

The following are not eligible for refunds:

  • Customized or personalized products (if applicable);
  • Product(s) that have been used, damaged, altered, or returned without original tags/packaging;
  • Free gifts or promotional items included with your order (unless the associated paid product is also returned).

2. How to Request a Refund

To initiate a refund, follow these steps:

  1. Submit a Refund Request: Contact our customer service team at [email protected] with the following details:
  • Your order number (found in your order confirmation email);
  • The name and size of the product(s) you wish to return for a refund;
  • A brief reason for the refund request (e.g., size mismatch, change of mind);
  • Photos of the product(s) and packaging (if requested by our team to verify condition).
  1. Receive Return Instructions: Once we review and approve your refund request (typically within 1-2 business days), we will send you a pre-paid return shipping label (for global returns — no cost to you) and the address to ship the product(s) back to.
  2. Ship the Product(s): Package the eligible product(s) securely, include a copy of your order confirmation (or note your order number), and ship via the provided label. Please retain the return tracking number for reference.
  3. Confirmation of Receipt: We will notify you via email once we receive and inspect the returned product(s) (usually within 3-5 business days of delivery to our warehouse). We will confirm if the product(s) meet our refund eligibility criteria.

3. Refund Processing Timeline and Method

  • Processing Time: If the returned product(s) are approved for a refund, we will process the refund within 5-10 business days of confirming eligibility.
  • Refund Method: Refunds will be issued to the original payment method used for the order (e.g., credit card, PayPal). This ensures security and aligns with payment processor policies.
  • Bank/Provider Processing: Please note that your bank or payment provider may take additional time (typically 3-7 business days, varying by institution) to reflect the refund in your account. We cannot speed up this step, but we can provide proof of refund initiation if requested.
  • No Additional Fees: We do not charge any fees for processing refunds. Since we offer global free shipping on original orders, no shipping costs will be deducted from your refund (unless the order was canceled after it shipped, in which case original shipping costs — already waived — remain non-refundable).

4. Special Cases

4.1 Canceled Orders

  • If you cancel an order before it ships (and we confirm cancellation), we will process a full refund within 5-10 business days of cancellation.
  • If you cancel an order after it ships, you will need to follow the standard return process outlined in Section 2 once you receive the product(s).

4.2 Defective or Incorrect Products

  • If you receive a product that is defective, damaged, or incorrect (e.g., wrong size/style), please contact us at [email protected] within 7 days of delivery. Include photos of the product and packaging, and we will:
  • Send a replacement product (free of charge, with expedited processing if needed); or
  • Process a full refund (per Section 3) without requiring you to return the defective/incorrect item (in some cases, to avoid inconvenience).

5. Refund Disputes

If you have not received your refund within the stated timeline, or if you disagree with a refund decision, please contact our customer service team at [email protected] with:

  • Your order number;
  • The date you requested the refund;
  • The return tracking number (if applicable);
  • Any relevant communication (e.g., approval emails).

We will investigate your inquiry promptly (within 2 business days) and provide a resolution or update.

6. Changes to This Refund Policy

We may update this Refund Policy from time to time to reflect changes in our operations, shipping partners, or applicable laws. When we make changes, we will revise the “Effective Date” at the top of this policy and post the updated version on our website. For material changes (e.g., adjustments to refund timelines or eligibility), we may notify you via email (if you have an account with us) or by posting a prominent notice on our Site.

7. Contact Us

For questions, concerns, or assistance with refunds, please reach out to our customer service team: